From ANOVO, as the official technical service of the main
manufacturers of telephony and electronic devices, we receive a large number of
inquiries about what type of actions can lead to the loss of the warranty of an
electronic product offered by the manufacturer . For this reason, we have
compiled in this article the most common incidents that devices can present and
that are not covered by the legal guarantee.
As the law indicates , in general terms, all damages derived
from misuse or poor maintenance of the equipment are exempt from warranty. And,
in addition, each manufacturer has its own detailed warranty conditions, which
constitute the reference for repairs in official technical services such as
ANOVO.
As you will already know, if the equipment can be repaired
under the manufacturer's warranty, this repair will have no cost for you, since
it is the manufacturer that covers the amount of the repair directly to the
official technical service; However, if according to the manufacturer's
warranty conditions, the repair is not covered, a repair estimate will be
prepared, since in this case of out-of-warranty it is the customer who must
take charge of the repair if they wish to take it to cape.
In the case of mobile phones or tablets
As we discussed in our article on the mobile warranty ,
mobile phones or tablets have a legal warranty of 2 years, but, in addition,
each manufacturer has its own warranty conditions, which specify which uses
invalidate the warranty for repairs. For this reason, we always recommend
reading them carefully to take advantage of all the advantages that our device
offers but without putting your warranty at risk.
What are the damages derived from misuse that are not
covered by the warranty of an electronic product?
1.Screen breakage : The screen is one of the most expensive
components of your smartphone or tablet. This includes both the display and the
touch sensor. Screen breakage usually occurs accidentally, by a fall or a bump.
To avoid this, it is highly recommended to use protective covers and screen
protectors. Before a screen break, it is advisable to always go to the official
technical service of your brand, where they replace the component with an
original one . In addition, if the device is under the warranty period, it will
be kept in case another incident occurs.
Screen breakage, either because it has been cracked or
because it has a large or small scratch, entails the loss of warranty for other
incidents as the official technical services, according to the manufacturers'
warranty conditions, do not carry out partial repairs. For this reason, if the
screen has been broken and the device has another incident that is covered by
the guarantee, it will be necessary to repair it, paying the cost involved, in
order to make use of the guarantee.
One of the most frequent display failures that we receive in
ANOVO has to do with the screen going black, giving the feeling that the device
does not turn on. And it is not that it does not turn on, it is that, although
the glass is not damaged, the screen is, so its repair is excluded from the
manufacturer's warranty.
> If the device is under warranty and its broken screen
is repaired by an unofficial technical service, the warranty is lost
2.Handling of the device:
Both mobile phones and current tablets include elements that
allow official service technicians to recognize if the devices have been
opened, manipulated or repaired by a person who does not belong to an official
technical service.
This type of manipulation occurs, for example, when a user
wants to change the battery of his smartphone and does not go to the approved
SAT for replacement. Today, the vast popular of smartphones and tablets include
a non-removable battery that allows us to enjoy thinner and lighter devices.
It can also happen after you try to fix the display yourself
or by going to an acquaintance or an unofficial technical service.
> If the device is opened or tampered with outside of an
official SAT, the warranty is lost.
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